Power Guard Prepaid meters are available through our network of electrical wholesalers nationwide. For assistance in locating your nearest supplier, please contact our dedicated help desk at +254 741 663938.

Our Power Guard meters are designed to be cost-effective and affordable. For detailed pricing information, please visit our Products Page where you can explore the range of available meters.

Installation of Power Guard Prepaid meters can be managed in one of the following ways:

• Power Guard can handle the installation directly.
• A Registered Power Guard Partner can oversee the installation.
• A qualified electrician selected by the landlord or developer can manage the installation process.

No, secondary meters must be installed downstream from the primary main meter to ensure the primary supply meter remains functional.

No, the secondary meter requires the continuous functionality of the main supply meter to access electricity.

You can install multiple secondary meters based on your property’s electricity supply capacity. It’s advisable to consult your electrician or Power Guard consultants for guidance on the number of meters suitable for your property.

Yes, Power Guard provides you with the capability to monitor electricity or water consumption online through our dedicated portal. This platform offers real-time insights into usage patterns and history, empowering you to make informed decisions about your utility consumption.

To top up your meter, you can conveniently purchase power tokens through Power Guard. Simply use M-PESA Paybill 000000 and enter your 11-digit prepaid meter number as the Account Number.

Power Guard accepts payments via M-PESA for purchasing tokens.

Yes, Power Guard meters offer remote disconnection and reconnection capabilities, providing flexibility for property management and tenant management.

The frequency of recharging or topping up your meter depends on your usage patterns and the prepaid amount purchased. Typically, users recharge their meters as needed or based on usage alerts provided by the system.

Power Guard meters may incur minimal transaction fees during token purchases or service reconnections. These charges are outlined in the terms of service and are transparently communicated to users.

Yes, Power Guard meters provide automated notifications via SMS or email for low credit levels and meter-related issues to ensure timely action and uninterrupted service.

Yes, Power Guard offers training sessions and user manuals to educate property managers and tenants on the operation and management of the metering systems.

Power Guard employs robust security measures to protect customer data, including encryption protocols and secure data storage practices compliant with industry standards.

Customers can report technical issues or request maintenance by contacting our support team via phone, email, or through our online customer portal.

Yes, Power Guard offers tailored metering solutions to meet the unique requirements of different properties, ensuring optimal efficiency and cost-effectiveness.